Episode 5: Life inside the world's largest consultancies

In this episode of Cyber Sessions by CIISec, we learn what life is like inside two of the world’s largest consultancies. Nick Seaver of Deloitte, hosts a conversation between Jitender Arora, CISO at Deloitte, and Reg Lee, BISO at KPMG as they talk about the threats their businesses face, and the challenges unique to the professional services environment. 

Jitender and Reg discuss the challenges of defending a consultancy. The demands of the business compete with the clients’ need for reassurance. Client confidence is key, any cyber issue that puts that trust in jeopardy can damage brand and credibility. 

A partnership model demands a very different mindset; you certainly need to hone influencing, negotiating and relationship management skills, as well as be mindful of cultural sensitivities. 

Cyber attackers are working smarter. Going after the supply chain and attacking the tools and software that affect multiple organisations. They work 24/7 and only need to succeed once. We need to defend successfully every time. 

Jitender and Reg conclude with some advice for succeeding in this area: be a problem solver, cultivate a “how can I help?” mindset, and be comfortable with change – you constantly need to learn and evolve to keep up.